Contact support
Email is the active support path during the KnockList pilot. We acknowledge ordinary requests within two business days and prioritize lockouts, active-shift failures, privacy requests, and suspected security incidents.
No mail app? Copy the address: support@knocklistapp.com
Include these details
- Your name and work email.
- The organization, campaign, and assigned turf, if relevant.
- Device type and KnockList version.
- What you expected, what happened, and the approximate time.
- Whether work is still pending offline. Do not delete the app before support confirms a safe recovery path.
Assignment and data questions
The mobile Field Companion does not import files. Ask your organization's authorized contact to confirm the source, license or public-record authority, jurisdiction, approved fields, retention date, and assignment. KnockList support cannot approve a data source or override a prohibited field on behalf of a campaign.
Maps and routes
The first mobile release does not request the operator's device location. It displays campaign-assigned stops and road-route geometry. A user may choose to open a stop in the device platform's external mapping app; that service and connectivity can affect turn-by-turn directions, while saved stops and outcomes remain separate.
Sync and lost devices
Check the pending-operation count before signing out or reinstalling. If a phone or tablet is lost, an organization manager should revoke the device immediately and contact support. Revocation prevents new downloads; assigned offline data is purged according to the device's next contact and assignment-expiry controls.
Pilot access and billing
The first U.S. Field Companion is planned as a free public download and does not expose self-service billing. Campaign records still require an authorized team invitation. Contact support if you need pilot access; do not send campaign records by email.
Security and urgent privacy issues
If you suspect cross-campaign access, a protected address, a lost device, an unauthorized export, or data that should not have been assigned, stop using the affected data and email the KnockList security contact. Do not include voter-file rows, doorstep outcomes, or sensitive field notes.